Reference

How We Handle Your Information

We collect what we need to run your account and process your deposits. When you fund through bKash, Nagad or Rocket, we store transaction records to verify withdrawals and keep your balance accurate.

Account data encryptedPayment records securedAccess request supportedLive casino and slots

Explore Lobby Read FAQ

REACH US

Privacy Questions and Data Requests

If you want to see what data we hold, request corrections, or ask us to remove old records, our support team handles those requests directly. We respond to data inquiries within a few business days and guide you through verification steps before releasing account information.

Team online

Live Chat

Open the chat panel from any lobby page and tell the agent you need privacy support. They will verify your account and process data requests or answer policy questions on the spot.

Email Support

Send your data request to our support email address with your registered mobile number. We will confirm your identity and reply with the information you asked for or next steps within two business days.

Account Settings

Log into your account and navigate to the privacy section under settings. You can download a copy of your transaction history, update contact preferences, or submit a deletion request directly from that panel.

What This Policy Covers

ck game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy describes the personal data we collect when you open an account, deposit funds, place bets or contact support. We gather your mobile number for login verification, transaction details when you send money via bKash, Nagad or Rocket, and device information to protect against

1
unauthorised access. We store this data to fulfil withdrawal requests, comply with financial record-keeping requirements where applicable, and improve platform security. Your data is not sold to third parties. We retain transaction logs as long as your account remains active and for the period required by
2
financial regulations in eligible jurisdictions. Access to this site and its services depends on your local law and eligible regions. If local regulations prohibit online betting, you should not register or deposit. You can request a copy of your data or ask us to delete inactive
3
records by contacting our support team through the channels listed below. Cookies track your session so you stay logged in across pages; you can disable non-essential cookies in your browser settings without losing access to the lobby.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect Your Information

We encrypt account credentials, payment details and withdrawal records so only authorised staff can access them during verification. Session cookies keep you logged in while you move between slots, live tables and the sportsbook without re-entering your PIN each time.

Encryption Standards

All data moving between your device and our servers is encrypted using industry-standard protocols. Account passwords are hashed, so even our support team cannot see your original passphrase when you contact us.

Cookie Use

We place session cookies to remember your login and preference cookies to store language or layout choices. You can disable optional cookies in your browser; only session cookies are required to place bets or request withdrawals.

Transaction Logs

Every bKash, Nagad and Rocket deposit you make is recorded with a timestamp and unique reference. We keep these logs to verify your balance, resolve disputes and meet record-keeping requirements in eligible jurisdictions.

Account Security

We monitor login attempts and flag unusual patterns, such as access from a new device or rapid withdrawal requests. If something looks off, we send an OTP to your registered mobile before releasing funds.

Privacy Policy Answers

We collect your mobile number for login verification, your bKash, Nagad or Rocket transaction details when you deposit, and device information such as IP address and browser type to secure your account against unauthorised access.

We do not sell your information. Payment data is shared only with the wallet provider processing your deposit or withdrawal, and with compliance partners where local regulations require financial record-keeping in eligible jurisdictions.

We retain deposit and withdrawal logs as long as your account is active and for the period required by financial regulations. You can request deletion of inactive records by contacting support with your registered mobile number.

Yes. Log into your account, go to the privacy section under settings, and request a data export. We will send a file containing your transaction history, contact details and login records within two business days.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can disable non-essential cookies in your browser settings; only session cookies are required to place bets or withdraw funds.

Open the live chat panel from any lobby page and ask for privacy support, or send an email with your registered mobile number. Our team will verify your identity and respond to data requests within two business days.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHoldem Proseries InfoFAQ

How We Handle Your Information

Privacy Questions and Data Requests

Live Chat

Email Support

Account Settings

How We Protect Your Information

Privacy Policy Answers

01 What personal data does ck game collect when I register?

02 Does ck game share my data with third parties?

03 How long does ck game keep my transaction records?

04 Can I see what data ck game holds about me?

05 What cookies does ck game use and can I disable them?

06 How do I contact ck game about a privacy concern?

Privacy Policy

Related pages

Related pages